24h Emergency Assistance

Privacy Policy

1. Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Ing.-Buero Querin GmbH, Gerstenkamp 18, 21739 Dollern, Germany, Tel.: +49 4163 86691-0, Fax: +49 4163 86691-14, E-Mail: office@querin.com. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 The controller has appointed a data protection officer, who can be reached as follows: "xmsplus, Alter Marktplatz 8, 21720 Steinkirchen, +49 4142 8116940, info@xmsplus.de"

1.4 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

2. Data Collection When Visiting Our Website

When you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

• Our visited website

• Date and time at the time of access

• Amount of data sent in bytes

• Source/reference from which you reached the page

• Used browser

• Used operating system

• Used IP address (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6(1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

3. Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

Partially, the cookies serve to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1) lit. b GDPR either for the execution of the contract, in accordance with Art. 6(1) lit. a GDPR in the event of consent given or in accordance with Art. 6(1) lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

Please note that you can set your browser to inform you about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for specific cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

• Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

• Firefox: https://support.mozilla.org/en/kb/enable-and-disable-cookies-website-preferences

• Chrome: https://support.google.com/chrome/answer/95647?hl=en

• Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac

• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be limited.

4. Contacting Us

When contacting us (e.g., via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used solely for the purpose of responding to your request or for contacting you and the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6(1) lit. f GDPR. If your contact is aimed at concluding a contract, then an additional legal basis for processing is Art. 6(1) lit. b GDPR. Your data will be deleted after the final processing of your request. This is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

5. Data Processing When Opening a Customer Account and for Contract Processing

In accordance with Art. 6(1) lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deleting your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the controller. We store and use the data you provide for contract processing. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or a legally permitted further data use has been reserved by our site.

6. Use of Customer Data for Direct Advertising

6.1 Newsletter Subscription

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing additional data is voluntary and will be used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an email newsletter if you have expressly confirmed to us that you consent to the receipt of the newsletter. We will then send you a confirmation email asking you to confirm that you wish to receive the newsletter by clicking a corresponding link.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6(1) lit. a GDPR. When registering for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your email address at a later date. The data collected by us when registering for the newsletter is used exclusively for advertising purposes in the form of the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller mentioned at the beginning. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

6.2 Sending of the Email Newsletter to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. For this, we do not need to obtain separate consent from you in accordance with § 7(3) UWG. The data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6(1) lit. f GDPR. If you initially objected to the use of your email address for this purpose, no email will be sent by us. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller mentioned at the beginning. For this, you only incur transmission costs according to the basic tariffs. After receipt of your objection, the use of your email address for advertising purposes will be immediately discontinued.

6.3 Newsletter Dispatch via CleverReach

Our email newsletters are sent via the technical service provider CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede ("CleverReach"), to whom we pass on the data you provided when registering for the newsletter. This transfer is carried out in accordance with Art. 6(1) lit. f GDPR and serves our legitimate interest in using a secure and user-friendly newsletter system that is effective in advertising. The data you enter for the purpose of receiving the newsletter (e.g., email address) will be stored on CleverReach's servers in Germany or Ireland.

CleverReach uses this information to send and statistically evaluate the newsletters on our behalf. For evaluation purposes, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. This allows us to determine whether a newsletter message has been opened and which links, if any, have been clicked. Conversion tracking can also be used to analyze whether a predefined action (e.g., purchase of a product on our website) has taken place after clicking the link. Technical information is also collected (e.g., time of retrieval, IP address, browser type, and operating system). The data is collected exclusively in a pseudonymized form and is not linked to your other personal data, making direct personal reference impossible. This data is used solely for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients.

If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

We have concluded an order processing contract with CleverReach, in which we oblige CleverReach to protect our customers' data and not to pass it on to third parties.

Further information on data analysis by CleverReach can be found here: https://www.cleverreach.com/en/features/reporting-and-tracking/

CleverReach's privacy policy can be viewed here: https://www.cleverreach.com/en/privacy-policy/.

7. Data Processing for Order Handling

7.1 To process your order, we work with the following service providers who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. Your payment data will be passed on to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for the transfer of data is Art. 6(1) lit. b GDPR.

7.2 To fulfill our contractual obligations to our customers, we work with external shipping partners. We pass on your name and delivery address and, if necessary for the delivery, your telephone number exclusively for the purpose of delivering goods Art. 6(1) lit. b GDPR to a selected shipping partner.

7.3 Transfer of Personal Data to Shipping Service Providers

• Deutsche Post

If the delivery of the goods is carried out by Deutsche Post (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we will forward your email address to Deutsche Post before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your express consent for this in the ordering process. Otherwise, we will only forward the name of the recipient and the delivery address to Deutsche Post for the purpose of delivery in accordance with Art. 6(1) lit. b GDPR. The transfer only takes place insofar as it is necessary for the delivery of the goods. In this case, it is not possible to coordinate the delivery date with Deutsche Post in advance or to send a delivery notification.

The consent can be revoked at any time with effect for the future to the above-mentioned controller or to Deutsche Post.

• DHL

If the delivery of the goods is carried out by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn), we will forward your email address to DHL before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your express consent for this in the ordering process. Otherwise, we will only forward the name of the recipient and the delivery address to DHL for the purpose of delivery in accordance with Art. 6(1) lit. b GDPR. The transfer only takes place insofar as it is necessary for the delivery of the goods. In this case, it is not possible to coordinate the delivery date with DHL in advance or to send a delivery notification.

The consent can be revoked at any time with effect for the future to the above-mentioned controller or to the transport service provider DHL.

• GLS

If the delivery of the goods is carried out by the transport service provider GLS (General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Straße 1 – 7, 36286 Neuenstein), we will forward your email address to GLS before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your express consent for this in the ordering process. Otherwise, we will only forward the name of the recipient and the delivery address to GLS for the purpose of delivery in accordance with Art. 6(1) lit. b GDPR. The transfer only takes place insofar as it is necessary for the delivery of the goods. In this case, it is not possible to coordinate the delivery date with GLS in advance or to send a delivery notification.

The consent can be revoked at any time with effect for the future to the above-mentioned controller or to the transport service provider GLS.

• UPS

If the delivery of the goods is carried out by the transport service provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss), we will forward your email address to UPS before the delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, provided you have given your express consent for this in the ordering process. Otherwise, we will only forward the name of the recipient and the delivery address to UPS for the purpose of delivery in accordance with Art. 6(1) lit. b GDPR. The transfer only takes place insofar as it is necessary for the delivery of the goods. In this case, it is not possible to coordinate the delivery date with UPS in advance or to send a delivery notification.

The consent can be revoked at any time with effect for the future to the above-mentioned controller or to the transport service provider UPS.

7.4 Use of Payment Service Providers (Payment Services)

• Heidelpay

If you pay by credit card via Heidelpay, the payment is processed via the payment service provider Heidelberger Payment GmbH, Vangerowstraße 18, 69115 Heidelberg (hereinafter "Heidelpay"), to whom we pass on your data provided during the ordering process exclusively for the purpose of payment processing in accordance with Art. 6(1) lit. b GDPR. The data will only be passed on insofar as it is necessary for the payment processing. Heidelpay forwards your data for the purpose of payment processing – if necessary – in accordance with Art. 6(1) lit. b GDPR to HUELLEMANN & STRAUSS ONLINESERVICES S.A., 1, Place du Marché, 6755 Grevenmacher, Luxembourg.

When selecting the payment method "purchase on account via Heidelpay" or "direct debit via Heidelpay", you will be asked to provide your personal data (first and last name, street, house number, postal code, city, date of birth, email address, and telephone number) during the ordering process. To protect our legitimate interest in determining the payment ability of our customers, this data is forwarded by us to Heidelberger Payment GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter "Heidelpay") for the purpose of a credit check in accordance with Art. 6(1) lit. f GDPR. Heidelpay checks based on the personal data you provide as well as other data (such as shopping cart, invoice amount, order history, payment experiences), whether the payment option you have selected can be granted with regard to payment and/or default risks. For the decision on the establishment or execution of a contractual relationship, identity or credit information from the following credit agencies may also be included in accordance with Art. 6(1) lit. f GDPR:

• SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden

• CRIF Bürgel GmbH, Friesenweg 4, Haus 12, 22763 Hamburg

• Arvato Infoscore GmbH, Rheinstraße 99, 76532 Baden-Baden

• Deltavista GmbH, Kaiserstraße 217, 76133 Karlsruhe

• UNIVERSUM Business GmbH, Hugo-Junkers-Straße 3, 60386 Frankfurt am Main

• Bisnode International Group, Robert-Bosch-Straße 11, 64293 Darmstadt

• Regis24 GmbH, Wallstraße 58, 10179 Berlin

• Creditreform AG, Hellersbergstraße 12, 41460 Neuss

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values.

You can object to this processing of your data at any time by sending a message to the controller responsible for data processing or to Heidelpay. However, Heidelpay may still be entitled to process your personal data if this is necessary for the contractual payment processing.

• Paypal

If you pay via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment processing. The transfer is carried out in accordance with Art. 6(1) lit. b GDPR and only insofar as it is necessary for the payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be forwarded to credit agencies based on PayPal's legitimate interest in determining your payment ability in accordance with Art. 6(1) lit. f GDPR. The result of the credit check regarding the statistical probability of default is used by PayPal to decide on the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values. Further data protection information, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

• Creditreform Boniversum GmbH

Our company regularly checks your creditworthiness when concluding contracts and in certain cases where there is a legitimate interest, even for existing customers. For this purpose, we work with Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, from whom we receive the necessary data. For this purpose, we transmit your name, address, and date of birth to Creditreform Boniversum GmbH. The information according to Art. 14 of the EU General Data Protection Regulation on the data processing taking place at Creditreform Boniversum GmbH can be found here: For consumers: Information according to EU GDPR | Boniversum

8. Use of Rating and Seal Graphics

Trusted Shops Trustbadge

To display our Trusted Shops seal of approval and to offer Trusted Shops membership to buyers after an order, the Trusted Shops Trustbadge is integrated on this website.

This serves to safeguard our overriding legitimate interest in optimal marketing of our offer, Art. 6(1) lit. f GDPR. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is called up, the web server automatically stores a so-called server log file, which contains, for example, your IP address, date and time of retrieval, transmitted data volume, and the requesting provider (access data) and documents the retrieval. These access data are not evaluated and are automatically overwritten no later than seven days after the end of your page visit.

Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after the completion of an order or if you have already registered for use. In this case, the contractual agreement made between you and Trusted Shops applies.

9. Use of Social Media: Social Plugins

9.1 Facebook Plugins with Shariff Solution

Social plugins ("plugins") of the social network Facebook, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), are used on our website.

To increase the protection of your data when visiting our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when you call up a page of our website that contains such buttons, no connection is yet established with Facebook's servers. If you click on the button, a new browser window opens and calls up the Facebook page, where you can (if necessary, after entering your login data) interact with the plugins there.

For the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and settings options for protecting your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php

9.2 Instagram Plugin as Shariff Solution

Social plugins ("plugins") of the online service Instagram, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland ("Facebook"), are used on our website.

To increase the protection of your data when visiting our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when you call up a page of our website that contains such buttons, no connection is yet established with Instagram's servers. If you click on the button, a new browser window opens and calls up the Instagram page, where you can (if necessary, after entering your login data) interact with the plugins there.

For the purpose and scope of data collection and the further processing and use of the data by Instagram, as well as your rights in this regard and settings options for protecting your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/

9.3 LinkedIn Plugin as Shariff Solution

Social plugins ("plugins") of the online service LinkedIn, which is operated by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"), are used on our website.

To increase the protection of your data when visiting our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when you call up a page of our website that contains such buttons, no connection is yet established with LinkedIn's servers. If you click on the button, a new browser window opens and calls up the LinkedIn page, where you can (if necessary, after entering your login data) interact with the plugins there.

For the purpose and scope of data collection and the further processing and use of the data by LinkedIn, as well as your rights in this regard and settings options for protecting your privacy, please refer to LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy

9.4 Twitter Plugin as Shariff Solution

Social plugins ("plugins") of the microblogging service Twitter, which is operated by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland ("Twitter"), are used on our website.

To increase the protection of your data when visiting our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when you call up a page of our website that contains such buttons, no connection is yet established with Twitter's servers. If you click on the button, a new browser window opens and calls up the Twitter page, where you can (if necessary, after entering your login data) interact with the plugins there. Please note that information collected through interaction with the plugin (including your IP address) is transmitted by your browser directly to a server of Twitter Inc. in the USA and stored there.

For the purpose and scope of data collection and the further processing and use of the data by Twitter, as well as your rights in this regard and settings options for protecting your privacy, please refer to Twitter's privacy policy: https://twitter.com/privacy

9.5 Xing Plugins

The "XING Share Button" is used on this website. When you call up this website, your browser establishes a short-term connection to XING AG's servers ("XING"), which are used to provide the "XING Share Button" functions (in particular the calculation/display of the counter value). XING does not store any personal data about you when you call up this website. In particular, XING does not store IP addresses. There is also no evaluation of your usage behavior through the use of cookies in connection with the "XING Share Button". The current data protection information on the "XING Share Button" and supplementary information can be found on this website: https://www.xing.com/app/share?op=data_protection

10. Web Analysis Services

Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analysis service from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google (Universal) Analytics uses so-called "cookies," text files that are stored on your device and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server and stored there; this may also involve transmission to the servers of Google LLC. in the USA.

This website uses Google (Universal) Analytics exclusively with the "_anonymizeIp()" extension, which ensures anonymization of the IP address by shortening it and excludes direct personal reference. By using this extension, your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google LLC server in the USA and shortened there. On behalf of us, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide us with other services related to website and internet usage. The IP address transmitted by your browser as part of Google (Universal) Analytics is not merged with other Google data.

All the processing described above, in particular the setting of Google Analytics cookies for reading information on the device used, will only be carried out if you have given us your express consent in accordance with Art. 6(1) lit. a GDPR. Without this consent, Google Analytics will not be used during your visit to the site.

You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Consent Tool" provided on the website. We have concluded an order processing contract with Google for the use of Google Analytics, in which Google is obliged to protect the data of our site visitors and not to pass it on to third parties.

For data transmission from the EU to the USA, Google relies on so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA.

Further information on Google (Universal) Analytics can be found here: https://policies.google.com/privacy?hl=en

11. Tools and Miscellaneous

Cookie Consent Tool by Shopware

This website uses the cookie consent tool of shopware AG, Ebbinghoff 10, 48624 Schöppingen ("Shopware") to obtain effective user consent for cookies and cookie-based applications that require consent. By embedding the corresponding JavaScript code, users are shown a banner when they access the page, in which they can give their consent for certain cookies and/or cookie-based applications by ticking a box. The tool blocks the setting of all cookies that require consent until the respective user grants consent by ticking a box. This ensures that such cookies are only set on the user's device if consent has been given.

In order for the cookie consent tool to uniquely assign page views to individual users and to individually record, log, and store the consent settings made by the user for a session duration, certain user information (including the IP address) is collected, transmitted to Shopware's servers, and stored there when our website is called up.

These data processing operations are carried out in accordance with Art. 6(1) lit. f GDPR based on our legitimate interest in a legally compliant, user-specific, and user-friendly consent management for cookies and thus in a legally compliant design of our website.

Further legal basis for the described data processing is Art. 6(1) lit. c GDPR. As the controller, we are legally obliged to make the use of technically unnecessary cookies dependent on the respective user's consent.

Further information on data usage by Shopware can be found at https://www.shopware.com/en/privacy-policy/

12. Rights of the Data Subject

12.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) towards the controller regarding the processing of your personal data, which we inform you about below:

• Right to information according to Art. 15 GDPR: You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if they were not collected by us from you, the existence of automated decision-making, including profiling, and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing, as well as your right to be informed about the guarantees pursuant to Art. 46 GDPR when your data is transferred to third countries;

• Right to rectification according to Art. 16 GDPR: You have the right to have incorrect data concerning you rectified without delay and/or to have incomplete data stored by us completed;

• Right to erasure according to Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17(1) GDPR are met. However, this right does not exist in particular if the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims;

• Right to restriction of processing according to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data disputed by you is being verified if you refuse the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data if you need your data for the establishment, exercise, or defense of legal claims after we no longer need this data after achieving the purpose or if you have lodged an objection on grounds relating to your particular situation, as long as it is not yet clear whether our legitimate grounds prevail;

• Right to information according to Art. 19 GDPR: If you have asserted the right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

• Right to data portability according to Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller, insofar as this is technically feasible;

• Right to withdraw consent granted according to Art. 7(3) GDPR: You have the right to withdraw consent once given for the processing of data at any time with effect for the future. In the event of withdrawal, we will delete the data concerned without delay, provided that further processing cannot be based on a legal basis for processing without consent. The withdrawal of consent does not affect the lawfulness of the processing carried out based on the consent until the withdrawal;

• Right to complain according to Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work, or place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

12.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA AS PART OF A BALANCING OF INTERESTS BASED ON OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

13. Duration of Storage of Personal Data

The duration of the storage of personal data is determined based on the respective legal basis, the processing purpose, and – if applicable – additionally based on the respective statutory retention period (e.g., commercial and tax retention periods).

When processing personal data based on an explicit consent in accordance with Art. 6(1) lit. a GDPR, these data are stored until the data subject revokes their consent.

If there are statutory retention periods for data that are processed in the context of legal transactions or obligations similar to legal transactions based on Art. 6(1) lit. b GDPR, these data are routinely deleted after the retention periods have expired, provided that they are no longer required for contract fulfillment or contract initiation and/or there is no legitimate interest on our part in further storage.

When processing personal data based on Art. 6(1) lit. f GDPR, these data are stored until the data subject exercises their right to object in accordance with Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or the processing serves the assertion, exercise, or defense of legal claims.

When processing personal data for the purpose of direct marketing based on Art. 6(1) lit. f GDPR, these data are stored until the data subject exercises their right to object in accordance with Art. 21(2) GDPR.

Unless otherwise stated in the other information of this declaration about specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.

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